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Production Stability & SRE
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The Objective
To expand its footprint in Southeast Asia, TASConnect aims to reinvent its business banking system and enhance its customer support and production systems.
Reliability Engineering and DevSecOps, two examples of cutting-edge technology and services, were two of the approaches the organisation intended to effectively drive corporate expansion.
The Challenge
The company excels in the bank agnostic supply chain, though in the process of tech development, the major challenges faced at the tech end were as follows:
- Production Support SLA adherence
- Manual monitoring of its Software as a Service (SaaS) platform
The Solution
Delivering solutions that support the excellence of production systems and an SRE dashboard that enables the company to automate and monitor its whole Software as a Service (SaaS) platform were the priorities. Each step and amount of effort needed to meet the task were comprehended by our expert team of specialists and developers. The following solutions, which sought to significantly increase the firm with the aid of cutting-edge technological solutions, were attained during the process:
- We organized knowledgeable Production Support & SRE Teams. KT to Team for domain and various system functionality understanding
- Produced Production Support Artefacts that aid the PSS team in adhering to procedures and norms and serving the clients' clients
- Setup SRE Monitoring & Alerting Dashboard using combination of multiple AWS Managed Services for automating system health checks and business process checks.
The Results
- PSS Artifacts and Process/ Guidelines definitions put in place
- SRE Monitoring & Alerting Dashboard
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Performance Metrics
The performance and outcomes of the technological solution are ultimately what counts. The following performance metrics were provided to TASConnect by TransformHub:
- Since TransformHub was added to the TASConnect ecosystem, the SLA has been met 99.9% of the time.
- SRE Dashboard has reduced the time required for monitoring operations from hours to a few minutes, saving the Production Support staff 70% of their time.
- Mean Time to Response decreased from 2 hours to around 45 minutes.
- Decreased from 6 hours to about 3 hours in the mean time to resolution.
About Client & Client Feedback
TASConnect is a Bank Agnostic SaaS Supply Chain Finance Platform. It was founded in the year 2019 by SC Ventures, Standard Chartered’s innovation, fintech investment and ventures arm.
Client Feedback: TASConnect Stakeholders are grateful for how the TransformHub Team handled the PS & SRE efforts and made sure that customers had a positive experience. In addition, TASConnect expanded into Southeast Asia and discovered additional possibilities, thanks to a productive production system provided by TransformHub.
