Case Study | Key Features

The Objective

Betterview Integration: Implement Betterview to offer Singlife customers an aggregated and comprehensible overview of their life, health, and general insurance policies within the mobile application, enhancing accessibility and understanding.
SGFinDex Implementation: Integrate SGFinDex to provide Singapore citizens and residents with a consolidated financial portfolio view, achieved by consolidating financial information from multiple participating insurers into a unified and easily accessible format.
Better Login Integration: Facilitate seamless user transition between the Singlife Portal and the mobile application, ensuring a smooth experience for Singlife Portal users (including former Aviva legacy users) accessing the mobile application and vice versa.
New Payment Gateway - Paynow: Introduce a cutting-edge payment gateway through Paynow, enabling customers to securely make fund transfers to merchants and vendors using UEN Numbers or QR codes, thereby expanding payment options and enhancing customer convenience.

Test Data Creation: Generating representative data for testing Better view and SGFinDex integration.
Data Cleansing: Addressing the challenge of managing a significant volume of duplicate data to ensure accuracy and reliability.
Policy Creation with Various Conditions: Implementing policies under diverse conditions to assess the robustness and flexibility of the system.
External Insurance Support: Navigating and addressing support requirements from external insurance entities for seamless integration.

Better Login Integration: Data Consistency from Multiple Sources: Ensuring data consistency when integrating information from two distinct sources of application.
New Payment Gateway for Singlife Account:

Test Data Creation with Limited NRIC: Generating test data while dealing with limited National Registration Identity Card (NRIC) information. Performing Real Transactions in Staging: Executing real transactions in a staging environment to validate Merchant UEN IDs.
Transaction Limit Verification: Addressing challenges related to verifying transaction limits for both daily and yearly frequencies.

Test Data Automation: Established a systematic process for test data setup from various source systems and currently in the process of test data automation to enhance efficiency and accuracy.
Industrialized Testing Approach: Executed an industrialized testing approach to ensure comprehensive testing coverage and reliability.

Better Login Integration: Boundary Value Analysis and Equivalence Partition Testing: Applied rigorous testing techniques, including Boundary Value Analysis and Equivalence Partitioning, creating exhaustive end-to-end data combinations to validate functionality for both existing and new users.
New Payment Gateway for Singlife Account:

Reuse of Existing Data: Leveraged existing data to streamline processes and ensure consistency.
Staging Environment Setup: Established real bank accounts in the staging environment to simulate authentic transactions.
Negative Testing for Invalid Merchants: Conducted negative testing by validating against invalid Merchants' QR codes and UEN numbers.
Transaction Limit Testing: Implemented transaction limit testing, incorporating an email notification feature in the backend system, and validated logs for enhanced monitoring and control.

Better View, SGFINDEX, & Better Login Integration: Successfully integrated Better View, SGFINDEX, and Better Login under the Unity Program, enabling a seamless and consistent user experience across various devices such as mobile and portal when accessing the Singlife application.

Replacement of Rail Bank: The implementation of the New Payment Gateway for Singlife account replaced the Rail Bank with an in-house payment processing gateway, enhancing control, efficiency, and security in payment transactions within the Singlife ecosystem.

Integration Efficiency: Time taken for Better View, SGFINDEX, & Better Login Integration.
User Experience Enhancement: Quantifiable improvement in user experience across mobile and portal platforms.
Payment Processing Efficiency: Reduction in transaction processing time with the implementation of the new in-house payment gateway.
Data Accuracy: Percentage reduction in duplicate data through the data cleansing process.
Testing Automation Efficiency: Percentage increase in efficiency achieved through the automation of test data processes.
Transaction Limit Verification: Accuracy of transaction limit verification and notification system effectiveness.
Negative Testing Resilience: Number of successfully identified and addressed issues through negative testing on invalid Merchant QR codes and UEN numbers.
Consistency in Data: Assessment of data consistency achieved during the integration of data from multiple sources.
Staging Environment Realism: Evaluation of the realism and accuracy of the staging environment setup for real bank accounts.
Industrialized Testing Effectiveness: Percentage of test coverage and reliability achieved through the industrialized testing approach.

The Singlife App, a homegrown insurance company in Singapore, partnered with TransformHub for a solutioning approach to migrate APIs to a new platform.
The implementation was remarkably successful, completed within 4 months, and the client expressed great satisfaction.
This efficient migration not only achieved the goal of financial freedom for customers but also resulted in substantial cost savings for the client - a remarkable annual reduction of over $2 million in development and infrastructure costs.
TransformHub's approach and execution received high praise from the client, underscoring the success of the collaboration.